How AI can improve the contact centre and employee performance

Work smarter, not harder, using artificial intelligence and machine learning.

An AI strategy that can take your team – and your business results – to the next level.

In order to successfully manage a contact centre, collaboration and an interdisciplinary approach are required to handle a wide range of operational and tactical tasks. 

Planning, day-to-day operations and quality management must be organised seamlessly, along with human resources such as recruitment, learning and development and scheduling of employees.

Download this briefing and learn how to: 

  • Create an AI strategy with a single data model that includes routing, interaction analysis, forecasting / scheduling and predictive engagement
  • Use the power of your data to ensure that every customer is connected to the right agent
  • Increase employee efficiency by making sure you hire the right people and also manage their performance to drive long-term success

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