2021 Gartner Magic Quadrant For Workforce Engagement Management

Download the report to evaluate WEM vendors.

The contact centre technology landscape is highly competitive. Few vendors offer end-to-end solutions that power both exceptional customer and employee experiences. The 2021 Gartner WEM Magic Quadrant report evaluates vendors on their ability to execute and completeness of vision. 

Genesys is proud to be named a Visionary in the Gartner WEM Magic Quadrant for a second year. We believe our movement in this quadrant – and our placement in the Gartner CCaaS Magic Quadrant – shows clear commitment to driving customer experience and empowering agents. 

Get the full report for insights into: 
  • Why Genesys is recognised for its vision and execution 
  • Key trends driving the WEM landscape 
  • What to look for in a WEM solution provider

Enter your details to download the report

By submitting I agree to Telstra website Terms and Conditions and Privacy Policy